How do I get help with my order?
For assistance, please contact our Customer Support team at [email protected] for the order you need assistance with.
Why is my order history empty?
If your order didn't go through and was denied, it may be possible that your payment was declined. Here are a few reasons why that may have happened.
If you do not see your purchases in your order history, please make sure you are logged into the correct account.
Why didn't my order go through?
When logged in to your Ideabox account, click on your name in the top right of the screen from where a drop down menu will appear. Select ‘Notifications’.
The card is expired.
The account has insufficient funds.
The card was reported as stolen or frozen.
If you are using a debit card, be sure it has a CVV and can be billed as a credit card. Your order will also not go through if the product is unable to ship to your country.
Where can I find an invoice for my order?
You can find your order invoice in your Order Details.
This page as well as the confirmation email you received can be used as an invoice for your records.
Returns and Refunds
How do I return a product?
All items may be returned within 30 days of delivery.
To return an item, please contact Pairdrop Customer Support at [email protected] Please note that we don't cover return shipping costs at this time. For more information, please review our Return Policy.
Can I exchange an item?
Unfortunately, we currently don't offer item exchanges. We may be able to help replace an order if it doesn't meet your satisfaction. Please contact Wish Customer Support at [email protected] for more help.
How do I cancel my order?
You have up to 4 hours from the time of purchase to cancel any items you no longer Pairdrop to receive.
If your order was placed within the first 4 hours, you can contact us at [email protected] and Request Refund.
If your order has already been processed, you'll be covered under our Return Policy.
What's the status of my refund?
It may take 5-10 business days for your refund to process back to your original form of payment.
If you're still having trouble finding your processed refund in your account, we recommend contacting your bank or payment provider for more information.
Can you issue my refund to a different card if my card is canceled, lost, expired, or stolen?
We can only refund your money to your original payment method and we are unable to issue refunds to a different card, different account, or different payment method. For more information please review our Return Policy.
We recommend that you contact your card issuer for help with receiving a refund if your card was replaced.
I cancelled my order. How will I receive my refund?
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account.
Shipping and Delivery
How long does shipping take?
Orders typically ship within 1-2 days. Shipping times vary based on the individual order and destination.
To view estimated shipping times for your orders, please visit your Order Details.
How can I track my order?
If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order Details.
Click on “Me"?" to view your order’s estimated date of arrival and tracking history. Please note, there may not be tracking information available.
How much does shipping cost?
Currently we offer FREE SHIPPING. We keep the right to change shipping cost in future without further notice. We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple stores, shipping costs are applied separately by item ordered.
Where does my order ship from?
Pairdrop is a global platform, connecting customers with stores from across the world. Your order could ship from a variety of locations depending on the store's location.
How do I change my shipping address?
Before placing your order on Pairdrop, you can change the shipping address directly at checkout page.
Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address. If you have any questions, please contact us at [email protected]
Payment, Pricing & Promotions
What payment methods does Pairdrop accept?
We currently accept payments through the following payment providers:
Visa, Mastercard, American Express, Discover
We cannot accept cash, bank transfer, or payment in installments. Please note that the list of available payment methods may change depending on which country you are in, what platform you are using, and all payments are made in U.S. dollars.
What currency does Pairdrop sell in?
Pairdrop may displays prices in your local currency. The currency may change according to where you are located at the time of purchase.
If your credit card is used for a payment in foreign currency, most banks will allow you to pay, though they may charge a fee for this service. Please check with your bank to see if you can make international payments.
Does Pairdrop charge for customs, taxes, VAT, or any other extra fees?
Pairdrop does not collect any payment for customs, taxes, VAT, currency conversion rates, or any other fees, and cannot reimburse any extra charges. Customs: We recommend that you contact your local customs office if you have any doubts or questions about whether or not your item will be permitted into your country.
VAT: We do not charge for Value-Added Tax and cannot cover any charges which your country may add.
Currency Conversion: Although all items are displayed in your country's currency, each transaction is charged under US dollars.
Post Office: We cannot say for certain whether your local post will charge you for the products you order. If you have any questions, please contact your local post for more information.
How do I change my credit card or payment information?
Your billing information is completely secure on Pairdrop. If you'd like to delete your billing information, please contact us at [email protected]
Once you place a new order, you'll be asked to enter your updated payment information at check out.
How do I get a free gift?
The free gift offer is selective. We keep the right to offer free gift to our customers.
What are rewards?
Rewards and gift cards can be applied toward eligible items sold on Pairdrop. We will notify you when you receive a reward by sending an email. Each reward is different and may vary in amount, and cannot be exchanged for cash or transferred outside of Pairdrop.
How can I use my rewards?
Rewards can be applied toward the purchase of your products. Please note that Pairdrop rewards cannot cover shipping fees, as shipping is fulfilled by stores across the world.
What is promo code? How does it work?
Promo codes allow you to save even more on your order. To redeem a promo code. Please note that some promo codes may not be used together.
What is our tax policy?
Last Updated: June 7, 2018
Before June 1, 2018 - Sales or use tax is due on certain purchases made through the LARGEGO, INC marketplace and delivered to customers in Pennsylvania prior to June 1, 2018. Pennsylvania requires e-commerce purchasers to file a use tax return in Pennsylvania if tax is due in connection with the purchase and delivery of an item - reporting all taxable purchases for which no sales or use tax was collected by LARGEGO, INC and paying sales or use tax on those purchases. This notice is provided to Pennsylvania customers pursuant to the requirements of Pa. Stat. Ann. § 7213.2. You may want to speak with a tax professional to understand your obligations, if any.
Starting on June 1, 2018 – LARGEGO, INC is testing ways to collect and remit sales and use taxes in Pennsylvania for purchases made by customers in Pennsylvania. You may see changes in how items are listed or in your order history or receipts as a result.
Before June 1, 2018 - Sales or use tax is due on certain purchases made through the LARGEGO, INC marketplace and delivered to customers in Washington prior to June 1, 2018. Washington requires e-commerce purchasers to file a use tax return in Washington if tax is due in connection with the purchase and delivery, reporting all taxable purchases for which no sales or use tax was collected by LARGEGO, INC and paying sales or use tax on those purchases. This notice is provided to Washington customers pursuant to the requirements of Wash. Rev. Code § 82.13.020. You may want to speak with a tax professional to understand your obligations, if any.
Starting on June 1, 2018 - LARGEGO, INC is testing ways to collect and remit sales and use taxes in Washington for purchases made by customers in Washington. You may see changes in how items are listed or in your order history or receipts as a result.
Managing Your Account
How can I create an account?
You can create an account on Pairdrop by using your email address. Please visit www.Pairdrop.com or download the Pairdrop mobile apps to create an account and start shopping.
How do I unsubscribe from email communications?
You can unsubscribe from email communications at bottom of email
How do I change the email address associated with my account?
To change your email address, please contact us at [email protected]
How do I reset my password?
To change your password, please contact us at [email protected]
What if I forgot my password?
To reset your password, please contact us at [email protected]
What should I do if I think my account is compromised?
If you think your account is compromised, please contact our specialized team by emailing [email protected]
Why is my account restricted?
There may be certain instances when we restrict your account as a safety precaution to protect your financial information. To resume shopping on Pairdrop, you can contact our specialized team by emailing [email protected] and verifying your account.
What is User Feedback?
User feedback (ratings, comments and images/video) helps our users determine whether an item will satisfy them or otherwise fit their needs. To encourage submission of feedback, Pairdrop may offer small incentives, such as reward points, that over time and additional feedback may lead to discounts or other benefits within the service.
Users can submit feedback, including a star rating, comments and photos or videos, for products and stores (merchants). In order to submit feedback, a user must first purchase an item.
Feedback is typically reviewed for compliance with applicable guidelines and policies before it is displayed to others. Feedback that does not comply with guidelines and policies may be edited or may not be displayed to others.
A comments or images containing or portraying profanity or other offensive content may not be displayed to others.
A review containing low quality images, such as images that do not focus on the item or that are blurry, may not be published or it may be displayed to others but without the low quality image(s).
When feedback is deemed negative, photos or video included in the feedback may not be displayed to others.
If a photo or video shows damaged or incorrectly manufactured items, then the photo or video may not be not be displayed to others.
Product product pages show a limited amount of the feedback for an item. On the product page Pairdrop tries to display higher quality feedback, such as feedback that: includes photos or several comments, is recent, or has generated positive responses.
Item feedback is generally presented in chronological order (most recent first), but ratings and comments that include feedback that: include photos, include several comments, are more recent, or have generated positive responses may be presented first.
Pairdrop may run tests to better understand which types of feedback are most helpful to other users and the best ways to present it.
Contacting Reviewers – at this time Pairdrop does not support tools that would allow one user to contact another about a review.
How can I submit a review?
Purchase an item
Review Community Standards for guidelines.
Find the item in your order history and select “Review”
Users can provide a star rating without providing comments or photos or videos
In order to rate or leave comments on an item, users must also rate the store.
Ratings are typically published within 2 days.